Work orders now support service documentation using the widely accepted “3 Cs” format: Complaint, Cause, and Correction.

Teams can capture reported issues, diagnostic findings, and corrective action taken directly within work order line items to create clearer, more consistent service records.

Admins can also choose to require 3Cs documentation before a work order is marked complete, while still allowing active work orders to be saved as repairs are in progress.

Available to Professional, Premium and Enterprise [legacy] plans.

Learn more about Service Documentation →

The Technician Labor Summary Report now gives you more control over how labor data is filtered, giving you granular visibility into technician performance.  

Previously, timeframe reporting was limited to filtering by the submitted issue date of work orders. Now, you can also filter by the date labor was performed, giving you a more accurate view of technician activity during a specific period.

What's new:

1. Issue Date filter – Previously labeled as Time Frame. The functionality remains unchanged, but the filter has been renamed for clarity to indicate that it filters by the work order's issue date.
2. Filter by labor dates – Analyze labor entries based on when the work was performed, not just when the original issue was created.
3. Narrow results by technician – Focus reporting on specific technicians to better review individual labor activity and performance.

These updates make it easier to answer common questions about technician productivity and labor trends without extra report adjustments.

Available to Professional, Premium, and Enterprise [Legacy] plans.

Learn more about Technician Labor Summary Report →

Not every service shop carries the same tire brands. Now, you can see which tire brands each shop supports and filter the Shop Directory by brand to quickly narrow your options.

Whether you're working with contracted tire pricing agreements or preferred vendor programs, finding the right shop is easier. Instead of checking shops one by one, you can focus on locations that already carry the brands your fleet uses.

Learn more about Shop Directory tire brand filtering →

Finding reliable mobile service at scale can be challenging, especially when managing vehicles across multiple regions. That’s why we’ve expanded our Shop Network partnership with Cox Automotive Mobility Solutions, giving Fleetio customers access to one of the largest mobile service networks in the industry through a single point of contact.

With this expanded partnership, customers can tap into the full Cox Mobility Solutions platform, including the legacy Dickinson network, for a more consistent and efficient mobile maintenance experience nationwide.

What’s included:

• Broader nationwide coverage – Access more than 1,200 mobile technicians across the U.S.
• Simplified service coordination – Submit mobile service requests through a single point of contact at 844-663-5338 or sr@coxautoinc.com.
• Less vendor management – Spend less time coordinating providers and more time getting vehicles back on the road.
• Improved provider visibility – Find and connect with Cox mobile service providers directly from the Shop Directory.

This expansion strengthens the Shop Network with greater coverage, more service capacity, and easier access to trusted mobile maintenance providers.

Available to Shop Network customers

Learn more about Cox Automotive Mobility Solutions in Shop Network →

Managing tire spend and service coverage just got easier. Goodyear is now part of the Fleetio Shop Network, giving Fleetio customers access to one of the largest and most trusted service networks in the country.
 
Through this relationship, customers can take advantage of national account pricing, streamlined billing, and expanded access to maintenance and repair services across Goodyear locations and authorized dealers nationwide.

What’s new:

• Access nationwide tire pricing – Take advantage of national account pricing at Goodyear company-owned locations and authorized dealers across the U.S.
• Simplify tire service transactions – Repair orders can be processed directly through the Goodyear national account, helping reduce administrative overhead and teams better manage tire-related spend.
• Handle more maintenance in one place – Beyond tires, Goodyear locations offer preventive maintenance, brake service, and a wide range of repair work through a single service provider.
• Expand service coverage across your fleet – Give drivers and vehicles access to trusted maintenance and repair locations wherever they operate.

By bringing Goodyear into the Fleetio Shop Network, fleets can gain more flexibility in where they service vehicles with the goal of making one of their largest operating expenses easier to manage.

Available to Fleetio customers using the Fleetio Shop Network.

Learn more about Goodyear in the Fleetio Shop Network →

Managing shared vehicles can get complicated fast. Some vehicles are dedicated to the pool, some are shared only when available, and others need to stay ready for specific work, departments, or emergencies. Fleet teams need a clear way to manage requests, approvals, access, costs, and vehicle readiness without chasing details across disconnected tools.

Motor Pool gives teams a standard way to manage the vehicle reservation process in Fleetio, helping fleets reduce manual coordination, improve visibility into usage and demand, and make better decisions about the vehicles they already have.

Motor Pool helps:

• Make it easier to request vehicles – Let approved users request shared vehicles through Fleetio Go on mobile or web, with a calendar view to see what’s available, reserved, or checked out.
• Manage the reservation process in one place – Give coordinators one place to manage requests, approvals, access, and billing instead of chasing details across emails, calendars, forms, or calls.
• Track usage and demand – Track shared vehicle activity across departments so fleet teams can see where demand is coming from, and where availability, reassignment, replacement, or future vehicles may be needed.

Only Available to Premium plans.

Learn more about Motor Pool →

Technicians and drivers can now update parts and consumable inventory used directly within Fleetio's inspection workflow. The new Inventory Adjustment inspection item lets team members record parts used during an inspection, automatically updating inventory counts for the selected location.

This is especially useful for common inspection-related consumables like oil, fluids, filters, and other frequently used parts. Technicians and drivers can select the inventory location, add one or more parts, enter the quantities used, and submit everything during the inspection.

The Inventory Adjustment item is only available for Static and Average Cost inventory valuation methods. FIFO and LIFO inventory valuation are not supported at this time.

Only available to Premium plans.

Learn more about Inventory Adjustments in Inspections →

A Premier Vendor is a Fleetio preferred partner that has been vetted based on quality, pricing, communication, nationwide coverage, and performance standards. These providers deliver consistent, reliable service and are recognized throughout Fleetio as trusted options for maintenance and repair work.

What's new:

• Filter for trusted partners – Quickly narrow your search to Premier Vendors using the Partners filter.
• Browse with greater clarity – Vendor types are now organized into dedicated sections within the filter, making it easier to find the providers you're looking for.
• Spot Premier Vendors at a glance – A gold checkmark identifies Premier Vendors in both the Shop Directory and shop profile pages.

Whether you're looking for a nationwide provider or a local partner, these updates make it easier to discover and choose service providers with confidence.

Available to Professional and Premium plans 

Learn more about Premier Vendors in the Shop Directory ->

Dispatch brings broad coverage across the U.S., giving fleets another trusted option for getting vehicles back on the road quickly, whether it’s a simple roadside fix or a more complex recovery situation.

What’s included:

• Support beyond basic roadside assistance – Access towing, accident recovery, rollovers, recoveries, winch-outs, and load shift services through Dispatch’s nationwide network.
• Help for common breakdowns – Get assistance with tire issues, battery and electrical problems, fuel delivery, lockouts, fluid service, and minor mechanical repairs.
• More service provider choice – An additional nationwide partner means greater flexibility when managing unexpected vehicle downtime.

Dispatch is available as a Mobile Vendor in the Shop Directory, making it easy to find and request service when needed.

Learn more about Dispatch ->