Work orders now support service documentation using the widely accepted “3 Cs” format: Complaint, Cause, and Correction.

Teams can capture reported issues, diagnostic findings, and corrective action taken directly within work order line items to create clearer, more consistent service records.

Admins can also choose to require 3Cs documentation before a work order is marked complete, while still allowing active work orders to be saved as repairs are in progress.

Available to Professional, Premium and Enterprise [legacy] plans.

Learn more about Service Documentation →

The Technician Labor Summary Report now gives you more control over how labor data is filtered, giving you granular visibility into technician performance.  

Previously, timeframe reporting was limited to filtering by the submitted issue date of work orders. Now, you can also filter by the date labor was performed, giving you a more accurate view of technician activity during a specific period.

What's new:

1. Issue Date filter – Previously labeled as Time Frame. The functionality remains unchanged, but the filter has been renamed for clarity to indicate that it filters by the work order's issue date.
2. Filter by labor dates – Analyze labor entries based on when the work was performed, not just when the original issue was created.
3. Narrow results by technician – Focus reporting on specific technicians to better review individual labor activity and performance.

These updates make it easier to answer common questions about technician productivity and labor trends without extra report adjustments.

Available to Professional, Premium, and Enterprise [Legacy] plans.

Learn more about Technician Labor Summary Report →

Not every service shop carries the same tire brands. Now, you can see which tire brands each shop supports and filter the Shop Directory by brand to quickly narrow your options.

Whether you're working with contracted tire pricing agreements or preferred vendor programs, finding the right shop is easier. Instead of checking shops one by one, you can focus on locations that already carry the brands your fleet uses.

Learn more about Shop Directory tire brand filtering →

Technicians and drivers can now update parts and consumable inventory used directly within Fleetio's inspection workflow. The new Inventory Adjustment inspection item lets team members record parts used during an inspection, automatically updating inventory counts for the selected location.

This is especially useful for common inspection-related consumables like oil, fluids, filters, and other frequently used parts. Technicians and drivers can select the inventory location, add one or more parts, enter the quantities used, and submit everything during the inspection.

The Inventory Adjustment item is only available for Static and Average Cost inventory valuation methods. FIFO and LIFO inventory valuation are not supported at this time.

Only available to Premium plans.

Learn more about Inventory Adjustments in Inspections →

A Premier Vendor is a Fleetio preferred partner that has been vetted based on quality, pricing, communication, nationwide coverage, and performance standards. These providers deliver consistent, reliable service and are recognized throughout Fleetio as trusted options for maintenance and repair work.

What's new:

• Filter for trusted partners – Quickly narrow your search to Premier Vendors using the Partners filter.
• Browse with greater clarity – Vendor types are now organized into dedicated sections within the filter, making it easier to find the providers you're looking for.
• Spot Premier Vendors at a glance – A gold checkmark identifies Premier Vendors in both the Shop Directory and shop profile pages.

Whether you're looking for a nationwide provider or a local partner, these updates make it easier to discover and choose service providers with confidence.

Available to Professional and Premium plans 

Learn more about Premier Vendors in the Shop Directory ->

When a Service Entry is completed, AI Service Advisor can now review the completed work alongside any existing open issues for that vehicle and suggest which ones were likely resolved. Instead of jumping between records and manually reconciling repairs against DVIRs, inspection findings, or driver complaints, teams can review recommendations in a single flow.

What’s new

1. Resolution Suggestions – Teams can trigger suggestions manually or enable automatic processing whenever a Service Entry is completed.
2. Automatically resolve high-confidence matches – Fleets that want full automation can allow AI Service Advisor to automatically resolve issues when confidence is high, while still surfacing lower-confidence suggestions for review.

Service completed through Shop Network vendors can now map back to open issues, helping fleets reduce stale or duplicate issues without the manual cross-checking. Each suggested resolution includes supporting rationale and links to the related Service Entry, creating a clearer audit trail and helping teams keep maintenance records accurate at scale. 

AI Service Advisor is currently in Open Beta for a limited time.

Learn more about AI-powered Issue Resolutions →

Fleets using Service Assignments are seeing 10% higher service reminder compliance and resolving overdue work 50% faster. When assignments include SMS and a shop recommendation, jobs are often completed within hours instead of weeks.

Overdue reminders often don’t get completed because no one owns them. Service Assignments solves that by giving drivers clear responsibility and the context to act immediately.

What’s included:

• Clear ownership for every overdue task – Assign reminders to a driver and track responsibility with Assignee and Assigned At visibility
• Faster decisions with built-in shop recommendations – Point drivers to the right vendor using Find a Shop, complete with directions
• Actionable notifications that drive follow-through – Send service details via SMS and/or email so drivers can act right away
• Visibility into progress without manual follow-up – Track acknowledgment and completion without chasing updates

Available to all plans

Learn more about Service Assignments →

Inspections no longer live outside the work you’re already doing. You can now attach inspection forms directly to service tasks, so technicians can complete inspections as part of a work order, without switching contexts or duplicating effort.

What's Included

• Inspections built into the job – Add inspection forms directly to service tasks and subtasks so they’re completed during the work order
• Works on web and mobile – Technicians can start and complete inspections in Fleetio Go or web while tracking labor. Must have app version 7.12.0+
• Clear progress visibility – View inspection status and submissions on the work order and vehicle record

Available to Premium and Enterprise (legacy) plans.

Learn more about adding inspections to service tasks →