You can now set up Automation workflows that take action the moment a telematics fault is received, so nothing important waits on manual follow-up.

Use fault details like code, count, or criticality to decide what happens next. Automatically create an issue, assign it to the right person, and set the appropriate priority right away. For lower-value signals, filter out known nuisance fault codes to avoid creating unnecessary issues.

It’s a more consistent way to move from fault detection to issue triage and resolution, without adding extra steps for your team.

Available to Professional, Premium, and Enterprise [Legacy] plans.

Learn more about Fault Automations →

We’ve expanded AI Service Advisor to help your team move routine work forward automatically while still focusing human attention on what needs review.

With this release, you can now enable Service Advisor approvals in our Maintenance Shop Network, automatically approving certain repair orders when the smart assessment is acceptable.

What’s new

• AI-assisted auto-approvals: Repair orders within a defined dollar range can now be approved automatically when the smart assessment is acceptable. Anything in that range that requires review or is unacceptable will not be approved and will remain in the queue for human review.
• Clear visibility: Repairs will show when they're approved by the Service Advisor, along with the date and time.

You can use Service Advisor approvals alongside the dollar auto approval limit within the shop network. For example, anything under $200 is automatically approved, and anything between $200 and $2,000 will be automatically approved if the Smart Assessment is acceptable.

AI Service Advisor is currently in Open Beta for a limited time. Participation in the beta does not guarantee future access to the feature or its current pricing structure.

Learn more about Service Advisor approvals →

When a part is bought specifically for a job, getting it into the right work order shouldn’t take extra steps.

Customers using a Static Pricing inventory valuation method can now receive purchase order line items directly into an existing work order or create a new one on the spot. That means no more receiving into inventory first, then re-entering the same part details again. Quantities, costs, and source information carry over automatically, so everything stays accurate without the duplicate work.

This is especially helpful for just-in-time purchasing or field work, where speed matters and parts are often bought for a single job.

Available to Professional, Premium & Enterprise [Legacy] plans.

Learn more about receiving parts to Work Orders →

Account Owners and Admins now have a dedicated Notification Management area in Account Settings to organize notification setup at scale. From one place, you can create Notification Profiles and manage Watched Vehicle Groups, making it easier to set your teams up with the right notifications without relying on manual updates across individual user accounts.

By bringing these controls together at the account level, it’s easier to create consistency, reduce manual setup, and make sure notifications support the way your business operates. That means better visibility for the people who need important updates, with less unnecessary noise for everyone else.

How this helps:

• Set notification defaults faster – Create Notification Profiles and apply them across users without updating settings one person at a time.
• Standardize what matters, flex where needed – Use Locked Profiles to keep critical alerts in place or Unlocked Profiles to let users tailor their own notifications.
• Keep the right people informed – Manage Watched Vehicle Groups in bulk so important updates reach the right teams without adding extra noise.

Available on Premium Plans.

Learn more about Notification Management →

Keeping your parts list clean gets a lot easier when you can quickly spot what is still moving and what is just taking up space. We’ve added a Last Used column to the Parts list so you can see the most recent date each part was used on a work order.

The new column is sortable and filterable, making it easier to identify parts that have never been used or haven’t been used for a long time. That gives teams a faster way to review stale inventory, decide what to archive, and make more informed purchasing decisions without needing a separate report.

Available to Premium & Enterprise [Legacy] plans.

Learn more about using Parts & Inventory →

Keeping maintenance moving often means turning one completed job into the next required step. Work order automations now make it easier by letting you create follow-up work orders automatically based on changes to existing work order status and service task conditions.

For example, if a technician replaces tires on an asset as part of routine maintenance. Once the tire replacement work order is marked complete, a follow-up work order can automatically be created to re-torque the lug nuts after the asset has been driven.

This helps teams stay on top of connected maintenance tasks without relying on manual handoffs or extra admin work.

Available to Professional, Premium, and Enterprise [Legacy] plans.

Learn more about Work Order Automations →

We’ve increased automation capacity on Professional and Premium plans to better support broader, real-world fleet workflows. You can now automate more of the repeatable work that keeps your fleet moving, like triaging issues and creating and assigning work orders. 

Professional plans now include up to 5 automations, and Premium plans now include up to 40 automations.

Learn more about Automations →

Service Entries are now part of Automation, giving you the ability to act the moment work is logged, updated, or progresses through a repair order.

Instead of manually chasing updates, adjusting statuses, or notifying stakeholders, you can now build workflows that respond automatically to service activity.

What this unlocks:

• Automate from real service events – Trigger workflows when a service entry is created or updated using the same trigger types available across Automation.
• Build smarter conditions across records – Combine Service Entry data and connected asset details to drive more precise, contextual rules.
• Keep asset statuses aligned with shop activity – Automatically update asset status as Fleetio Shop Network repair orders move to In Progress or Completed.
• Control costs proactively – Send alerts when service totals exceed a defined threshold.
• Standardize repair workflows – Automatically apply repair priority classes, labels, custom fields, comments, or notifications to reduce manual cleanup.

This brings service operations into the same automation framework as the rest of your fleet, reducing status lag, eliminating manual follow-up, and ensuring assets and teams stay in sync as work moves through the shop.

Available to Professional and Premium plans.

Learn more about Automation →

What’s new:

• Share custom dashboards within your company – Share with specific users or make dashboards available to everyone.
• Flexible permissions – Choose view-only access or allow full editing, including adding, removing, and rearranging charts.
• Unlimited sharing – Share as many custom dashboards as you need, with no limits.
• Easy discovery – Shared dashboards are organized in a dedicated section, keeping both personal and shared views separate.

By sharing dashboards across your organization, teams can align on key metrics, improve adoption of Advanced Analytics, and spend less time rebuilding the same reports.

Available to Premium plans.

Learn more about Advanced Analytics →