4 days ago
Faster towing and roadside dispatch through the Maintenance Shop Network
When a vehicle is stranded, waiting on approvals slows everything down. Fleetio’s new towing and roadside assistance process helps get vehicles off the road faster by treating the initial dispatch request as the service approval.
As towing and roadside services become available through the Maintenance Shop Network, providers can begin service immediately after dispatch instead of waiting for a separate approval step. A repair order will still be created in Auto Integrate for visibility, documentation, and billing without adding another approval touchpoint.
What’s new
- Faster service response – Towing and roadside events are considered approved as soon as a provider is dispatched through the network
- Clear repair documentation – Repair orders are still created in Auto Integrate to support tracking, visibility, and billing workflows
- Fewer manual touchpoints – Auto-approval rules for towing transactions help reduce unnecessary review steps and processing delays
- Consistent roadside support – Fleetio’s first towing and roadside partner, Motify, provides 24/7 nationwide coverage through a single driver support line
Motify and future towing providers can be found in the Shop Directory under Mobile service providers.
