AI Service Advisor is now in general availability. Since the Open Beta period, we've been working to expand capabilities, and now Service Advisor supports more of the maintenance workflow, including:

• Monitoring telematics faults and turning meaningful patterns into prioritized issues
• Drafting Work Orders from open issues, including recommended service tasks and notes
• Assessing active in-house Work Orders
• Comparing parts, labor rates, and labor times against historical costs
• Surfacing potential warranty opportunities and the specific line items that need attention
• Automatically advancing routine approvals and resolving issues after service is completed

Learn more about AI Service Advisor →

Keep maintenance records up to date without waiting for a repair to be completed. Authorized users can now update Fleetio-managed details for Service Entries associated with pending Maintenance Shop Network Repair Orders.

Add context as work progresses by updating repair priority, labels and custom fields, linking issues, attaching photos or documents, and managing comments. Shop-managed details like costs, labor, parts, service dates and line items remain protected.

Available to Maintenance Shop Network-enabled accounts.

Learn more about Editing Pending Service Entries →

The maintenance work your teams complete daily often supports what happens next across the business. Costs from work orders, third-party repairs, and purchase orders may need to flow into accounting and ERP systems, company-wide analytics, and everyday reporting tools, and we’re helping simplify how you can automate more of these handoffs between systems and teams.

You can now find existing Data Connectors directly in your Integrations Directory, and we’ve added Workato as a new connector option to help connect Fleetio with more than 1,200 third-party systems. These connectors give you pre-built tools to create and automate workflows that move Fleetio data where it needs to go, trigger downstream actions, and reduce manual steps between systems.

This update can help you: 

• Connect Fleetio with business workflows and ERP systems – Use Workato to bring Fleetio data into accounting, finance and other business processes. For example, bring fleet costs into systems like NetSuite or SAP without relying on repeated manual exports.
• Bring fleet data into company-wide analytics – Use Airbyte, Singer.io, or Fivetran to move Fleetio data into a data warehouse or central reporting environment, making it easier to analyze maintenance, vehicle and operational data alongside information from across your business.
• Work with fleet data in everyday reporting tools – Use Excel or Power Query to bring Fleetio data into existing spreadsheets or Power BI for analysis and reporting. Refresh maintenance, fuel or other fleet information as needed without rebuilding the same exports each time.

Available to Professional and Premium plans. A subscription to the applicable third-party service is required to use its connector.

Learn more about Data Connectors and our Workato Connector →

Participating GM dealerships offer more than manufacturer-specific and warranty work. Fleets can access routine preventive maintenance, diagnostics, mechanical repairs, and non-OEM services, making it easier to find a full-service maintenance provider capable of handling a wide range of asset needs.

With factory-trained technicians, genuine OEM parts, and manufacturer-backed expertise available when needed, fleets have another reliable option for keeping vehicles serviced and on the road.

Available to Maintenance Shop Network users

Learn more about General Motors Canada →

Telematics faults can add up quickly, making it difficult to separate routine alerts from problems that need attention. Now, AI Service Advisor reviews incoming faults for recurring patterns and related codes, then turns the most meaningful findings into unified issues in Fleetio.

Each issue includes a plain-language summary of what the faults may indicate, the potential long-term risk, and recommended next steps. Faults remain linked to the issue, so resolving the issue also resolves the associated fault records.

This new feature is part of AI Service Advisor, which is currently in open beta for a limited time.

Learn more about AI Service Advisor →

Questions come up when you're on the go. Now, you can connect directly with the Fleetio support team through our new chat feature without leaving the Fleetio Go app.

Whether you're troubleshooting an issue or need a quick answer, Live Chat makes it easy to get the help you need right from the field. Just open Settings in Fleetio Go to start a conversation with a member of our support team.

Available to all plans.

Learn more about Live Chat →

Searching the Shop Directory is now more intuitive, making it easier to find the maintenance providers you need. Whether you're searching for a specific shop in a specific city or trying to locate a provider for a particular service, search results are now more accurate and better aligned with your intent.

What's new:

• Combine shop names and locations – Search naturally with terms like "Valvoline Chicago" or "Jiffy Lube Atlanta" to quickly find the right shop in the right area.
• Search by service – Looking for an oil change, tire repair, or another maintenance service? Search by the work you need to find shops that offer it.
• Get more relevant location results – City and location searches now return results that better reflect Fleetio's Shop Directory, improving accuracy for location-based queries.
• See results that match the map – As you move the map, search results update to better reflect the visible area and your search.
• Find shops despite small typos – Mild misspellings, like "goodyeer" or "peterbuilt," can still return relevant shops and suggestions.

These improvements help reduce missed results and make it faster to connect with the right maintenance provider.

Available to Shop Network users 

Learn more about navigating the Shop Directory-->

Ascendance Truck Centers and Allegiance Truck Centers' network provides heavy-duty truck and trailer service, parts, sales, and leasing across a growing network from Kansas to Pennsylvania. Whether it's routine maintenance or a complete engine overhaul, experienced technicians are equipped to service all makes and models to help minimize downtime.

As part of the Ascendance and Allegiance Truck Centers network, customers have access to:

• 86 locations across 18 states for convenient service and support.
• 22 leading truck, trailer, and equipment brands through strategic manufacturer partnerships.
• More than 700 factory-trained technicians with expertise across all makes and models.
• Over 900 service bays to handle everything from preventive maintenance to major repairs.
• A broad selection of OEM and trusted aftermarket parts to help keep vehicles on the road.

With extensive service coverage, expert technicians, and a robust parts network, Ascendance Truck Centers delivers reliable support to help fleets stay productive wherever the road leads.

Learn more about Allegiance and Ascendance Truck Centers ->

We've expanded our partnership with Caliber to give fleets access to even more trusted collision repair providers through Shop Network. What started with approximately 115 Caliber Collision locations now includes Caliber's full collision repair network, helping fleets find reliable service in more places.

The expansion also adds access to Caliber Auto Glass, making it easier to connect with trusted providers for another common repair need. 

What's new:

• More collision repair locations – Access all 1,800 Caliber Collision locations across the U.S.
• Mobile auto glass service – Connect with 1,100 Caliber Auto Glass mobile service locations for windshield and glass repairs.
• Broader repair coverage – Find trusted providers for both collision repair and auto glass through Shop Network.

As fleets manage a wider range of repair needs, this expanded coverage makes Shop Network an even more complete resource for keeping vehicles on the road.

Available to Shop Network customers.

Learn more about Caliber Fleet Solutions->