Closing out work orders often requires manually checking labor, completed work, and documentation to determine whether everything is ready. Work Order assessments now bring AI-powered guidance directly into the work order, helping reviewers quickly identify which jobs are ready to move forward and which ones could address additional service or issues.

You can also run an assessment on demand whenever you want a fresh evaluation. As work orders change, assessments can be rerun to reflect the latest labor, parts, line items, linked maintenance, and other work order details. When a work order is completed, its latest assessment carries over to the resulting service entry, helping preserve context.

Already using assessments? Work Order Assessments are automatically available using your existing Assessment settings—no additional configuration is required.

New to assessments? You can enable them from Settings → AI Service Advisor.

Fleetio's AI Service Advisor is currently in Open Beta for a limited time.

Learn more about AI Service Advisor →

Every purchase order adds time to the maintenance process. Parts and Tires Ordering powered by PartsTech helps fleets save up to 15 minutes per purchase order by automatically syncing purchase order details back into Fleetio after an order is placed, reducing manual entry and keeping procurement connected to your maintenance workflow.

When you're ready to source parts or tires, you'll be taken to PartsTech, where you can view suppliers, pricing, and availability—all in one place—before placing your order. Once the order is submitted, the purchase order is automatically synced to Fleetio, helping you maintain accurate records without extra administrative work. 

Learn more about the PartsTech Integration. 

Available to Premium customers in the US & CA

See it in action with our interactive demo →

Custom Fields give you the flexibility to capture the additional operational data your fleet needs across assets, vendors, service entries, and other standard records. But when every value is stored as free-form text, inconsistent entries can make that data harder to sort, filter, and trust in reports.

So we added new Number, Currency, and Date & Time field types to help you capture critical data in a consistent, report-ready format. Track budgets, invoice amounts, renewal deadlines, odometer thresholds, purchase dates, and more in the right format from the start. This reduces manual cleanup and makes your data more reliable for reporting and day-to-day workflows.

Available to Professional and Premium plans.

Learn more about Custom Fields →

When equipment moves from job to job, it can be hard to know where each asset is, how long it has been there, and whether it is ready for what comes next. Jobs brings assignment details into one place so teams can better understand how equipment is being used, where it is needed, and what may need attention before it moves again.

With Jobs you can:

• Know where equipment is working – Create your Jobs board, manage and view assigned assets, job details, and assignment history in one place so teams can make faster decisions with fewer calls, messages, or spreadsheet checks.
• Keep assignments current as equipment moves – Use geofence events to automate job assignment changes and maintain a reliable record of where each asset is assigned.
• Act on service, reporting, and billing needs – Use assignment and usage records to plan maintenance, follow up on issues, and support utilization, billing, and cost allocation with less manual work.

Jobs helps teams turn equipment assignments into clear, actionable context: where equipment is working, how long it has been there, and what needs to happen to keep it ready for the next job.

Jobs is available on Premium plans.

Learn more about Jobs →

Note: Account Owners and Admins can enable or disable the Jobs feature in your account settings.

Fuel management works best when it's connected to the rest of your fleet operations. With the Coast fuel card now embedded directly in Fleetio, you can issue cards, manage spending, and monitor fuel purchases without switching between systems.

Create and assign fuel cards, set spending controls, and keep fuel and maintenance transactions tied to the vehicles and drivers you already manage in Fleetio. You'll spend less time managing multiple systems while gaining better visibility into your total cost of ownership. 

Using your Coast fuel card for maintenance at a vendor through the Shop Network also means you'll pay 0% processing fees on maintenance transactions, helping you get even more value from every repair.

*Cards issued by Celtic Bank. Subject to credit approval.

Learn more about the Fleetio + Coast integration→

Repair order approvals move faster when the right people are notified from the start. Fleetio now routes repair order approval notifications based on each user’s Maximum Approval Limit, helping ensure actionable approval requests are sent only to users who have the authority to approve them.

Users without a high enough approval limit can still be notified that a repair order is awaiting approval, but they won’t receive an approval request they can’t act on. This reduces unnecessary notification noise, prevents approval dead ends, and helps authorized approvers respond more quickly.

As part of this update, Max Authorization Limit has been renamed to Maximum Approval Limit throughout the Fleetio UI to better reflect its role in the repair order approval process.

Available to Professional and Premium plans

Learn more about Repair Order Approvals →

Work orders now support service documentation using the widely accepted “3 Cs” format: Complaint, Cause, and Correction.

Teams can capture reported issues, diagnostic findings, and corrective action taken directly within work order line items to create clearer, more consistent service records.

Admins can also choose to require 3Cs documentation before a work order is marked complete, while still allowing active work orders to be saved as repairs are in progress.

Available to Professional, Premium and Enterprise [legacy] plans.

Learn more about Service Documentation →

The Technician Labor Summary Report now gives you more control over how labor data is filtered, giving you granular visibility into technician performance.  

Previously, timeframe reporting was limited to filtering by the submitted issue date of work orders. Now, you can also filter by the date labor was performed, giving you a more accurate view of technician activity during a specific period.

What's new:

1. Issue Date filter – Previously labeled as Time Frame. The functionality remains unchanged, but the filter has been renamed for clarity to indicate that it filters by the work order's issue date.
2. Filter by labor dates – Analyze labor entries based on when the work was performed, not just when the original issue was created.
3. Narrow results by technician – Focus reporting on specific technicians to better review individual labor activity and performance.

These updates make it easier to answer common questions about technician productivity and labor trends without extra report adjustments.

Available to Professional, Premium, and Enterprise [Legacy] plans.

Learn more about Technician Labor Summary Report →

Not every service shop carries the same tire brands. Now, you can see which tire brands each shop supports and filter the Shop Directory by brand to quickly narrow your options.

Whether you're working with contracted tire pricing agreements or preferred vendor programs, finding the right shop is easier. Instead of checking shops one by one, you can focus on locations that already carry the brands your fleet uses.

Learn more about Shop Directory tire brand filtering →