1. The Shop Directory now includes a Preferred only toggle/chip that, when enabled, hides all non-preferred shops.
2. A heart icon lets you mark shops as “Preferred.”
3. Works seamlessly with existing filters like distance, rating, services, and availability.
4. Makes it easier for fleets to streamline vendor selection and prioritize partners they trust most.

 This update helps fleets save time and simplify decision-making by surfacing only their hand-picked shops.

Learn more about the Preferred Shop Filter in the Shop Directory->

What’s new:

1. Assign Service Reminders directly to a contact (driver, technician, or manager) from any reminder action.
2. New dashboard widget highlights upcoming and overdue assignments, with compliance tracking.
3. Service Reminder index now includes Assignee and Assignment Date columns.
4. Assignments show up in contact records and reminder emails.
5. Assigned contacts receive email notifications when a reminder is delegated to them.
6. Assignments are automatically cleared when a reminder is reset.

Assignments make it easy to see who’s responsible for each task, helping teams stay organized, improve follow-through, and keep vehicles maintained on time.

Learn more about Service Reminder Assignments→

We’ve introduced an Approve All action to streamline Repair Order approvals in Fleetio's Shop Network. 

What's Included: 

1. A new “Approve All” button for repair on an RO is available in Fleetio on service entries. 
2. Approval emails now include a single-click Approve All path.
3. Guardrails are in place to enforce account policies (e.g., confirmation steps if required).

Benefits: 

1. Approvers can bulk-approve all line items instead of approving them individually.
2. Able to approve line items without leaving Fleetio's user interface. 
3. Reduces approval time and eliminates repetitive per-line workflows.
4. Keeps approvers in flow while ensuring compliance with existing policies.

Learn more about the Approve All button for Repair Orders →

Canadian fleets can now streamline approvals, reduce unnecessary repair costs, and manage maintenance with greater control.

 Key Details for the Canada Shop Network:

1. Payment Methods: Service completed through the Shop Network requires a credit line with Corporate Billing.
2. Registration: A credit application with Corporate Billing is required, including 2+ credit references.
3. Shop Visibility: Only verified Canadian shops will be visible within the Shop Network to users on Fleetio Go. Web users will be able to see verified shops and invite unverified shops within their account. 
4. Currency Handling: No exchange required—CAD end-to-end.
5. Cross-Border Maintenance: Please note that cross-border maintenance within a single account is not currently supported.

We’re continuing to build out shop coverage in Canada, and you have the opportunity to be among the first to help shape the future of fleet maintenance. 

Learn more about getting started with Shop Network in Canada->

You can now jumpstart your Automations setup with ready-to-use templates. Browse from pre-built examples organized by record type, including Issues, Purchase Orders, and Work Orders.

Each template includes triggers, actions, and the ability to tailor conditions. You can apply a template as-is or customize it to fit your exact workflow. For example, select the “Update Issue To Critical When Issue Contains Low Engine Oil Pressure,” and add an extra action that assigns it to your lead technician.

Available to Professional, Premium, and Enterprise [Legacy] plans.

Learn more about Automations →

A new Work Order action has been added to Automations, allowing you to automatically create a work order when an issue is created.

Now, you can build automations that instantly:

• Link issues to work orders 
• Assign them to the right team member 

For example, when a critical issue is logged on an asset, a work order record can be created with status “Needs Review” and assigned to a designated technician.

Available to Professional, Premium, and Enterprise [Legacy] plans.

Learn more about Automations →

We’ve raised the number of active automations available for Premium and Enterprise (legacy) accounts from 10 to 20. With more capacity available, your fleet can take greater advantage of the latest Automations Actions, which allow you to automatically approve purchase order approvals and send predefined messages to team members.

Learn more about Automations →

Fleetio Academy is now available as a self-paced learning and resource platform for Fleet Managers, Drivers, and Technicians.

Whether you manage assets, complete inspections, or log service work, there’s a course for you. Take role-based certifications that cover Fleetio fundamentals using videos, click-through tutorials, and knowledge checks. 

Alongside courses, you can explore:

1. Webinars (live and on-demand)
2. One-page PDF guides
3. Feature-specific tutorial videos

Track your progress in “My Trainings” and browse the full course catalog by role, topic, or platform to discover content most relevant to you.

Learn more about Fleetio Academy →

A new email action has been added to Automations. This action makes it easy to send predefined messages when specific actions occur, such as creating a work order. 

For example, you can automatically notify a technician when a work order is created, using variables like Service Task, Asset Name, and Work Order Number to keep the message relevant to the recipient.

Available to Professional, Premium, and Enterprise [Legacy] plans.

Learn more about Automations →

We are thrilled to announce a major update to Tools to help you track maintenance costs on your job-critical tools and small equipment. 

With this update, Tools customers can now create service entries directly on a tool record. Log service tasks and capture parts and labor costs so you get an accurate picture of maintenance spend for your inventory. There's also a corresponding report now available in the Standard Reports section that shows a summarized, filterable list of tools service entries. 

Tools are small, but their costs add up. Without visibility into when tools were last serviced or what was completed, it's tough to know if maintenance costs are increasing or if maintenance is being done in a timely manner. Plus, since this lives in Fleetio, there's no need to use a second system just to manage tool maintenance. 

Find the new Service Entries index for Tools under the Tools section on your left-hand navigation. You can also create a service entry from a tool record.

This is available as part of our Tools add-on. If you are not a Tools customer, you can start a free 14-day trial from within the product.

Learn more about service entries for Tools in the Help Center →