We’ve expanded AI Service Advisor to help your team move routine work forward automatically while still focusing human attention on what needs review.

With this release, you can now enable Service Advisor approvals in our Maintenance Shop Network, automatically approving certain repair orders when the smart assessment is acceptable.

What’s new

• AI-assisted auto-approvals: Repair orders within a defined dollar range can now be approved automatically when the smart assessment is acceptable. Anything in that range that requires review or is unacceptable will not be approved and will remain in the queue for human review.
• Clear visibility: Repairs will show when they're approved by the Service Advisor, along with the date and time.

You can use Service Advisor approvals alongside the dollar auto approval limit within the shop network. For example, anything under $200 is automatically approved, and anything between $200 and $2,000 will be automatically approved if the Smart Assessment is acceptable.

AI Service Advisor is currently in Open Beta for a limited time. Participation in the beta does not guarantee future access to the feature or its current pricing structure.

Learn more about Service Advisor approvals →

Les Schwab continues to support fleets through the Shop Network with broad maintenance capabilities across 500+ locations in the western U.S., including reliable access to routine services like oil changes.

From preventative maintenance to unexpected repairs, their team helps keep vehicles on the road with 24-hour emergency service and scheduled on-site support. In addition to tire programs, Les Schwab covers essential services like oil changes, brakes, alignment, suspension, batteries, and more, making it easier to manage multiple needs through one provider.

Consolidated monthly billing and automatic service record capture also reduce administrative work and keep maintenance data accurate without manual entry.

Learn more about Les Schwab services ->

With GMS Autoglass now part of the Shop Network, you get a single provider that can handle everything from standard vehicles to specialized equipment and flat glass.

GMS offers full U.S. coverage with a fully mobile service model, so repairs can happen wherever your assets are. Requests can be submitted anytime through their 24/7 call center, email, or web form, making it easier to keep work moving without delays.

Learn more about GMS Autoglass ->

When a vehicle goes down or a team needs to know what’s nearby, the answer is often split across too many places. One system shows location. Another might have vendor details. Your account has maintenance history and open issues. Fleet Map brings that context closer together so teams can spend less time tracking down information and more time deciding what to do next.

Fleet Map gives teams one map for seeing vehicles and equipment alongside yards, job sites, geofences, shops, and vendors. It brings together location from integrated sources like telematics, fuel, and everyday activity in your account, including inspections, so teams can track assets in one place even when coverage varies across the fleet. That makes location data more useful in the moment — not just for finding an asset, but for understanding what is happening around it and what maintenance action makes sense next.

What’s new:

• See location in the context of the work – View assets alongside the places, vendors, and service options that help your team decide what should happen next, not just where something is.
• Make faster service decisions – See nearby shops and vendors on the map, check open issues for each asset, and get to the service details your team needs to handle downtime and decide what to do next.
• Reduce manual follow-up – Use geofence events to trigger alerts and automation actions like changing vehicle statuses and group assignments, helping teams stay aligned when assets arrive at or leave key locations.

Available to all plans.

Learn more about Fleet Map →

Credit & debit cards can now be assigned to groups for maintenance spend.

This helps fleets with multiple locations, teams, or entities make sure expenses roll up correctly.

 How it works 

1. Go to Settings to assign a card to a group
2. Any repair or purchase tied to that group will use that card
3. Only admins and owners can manage this

 Additional Details 

1. You can use different cards for different groups
2. If you replace a card, it keeps the same group assignments

 Why it’s useful 

1. Keeps charges separated by location, team, or entity
2. Cuts down on manual sorting for your accounting team later
3. Makes sure the right card is used every time

Learn more about group-level card assignments ->

When a part is bought specifically for a job, getting it into the right work order shouldn’t take extra steps.

Customers using a Static Pricing inventory valuation method can now receive purchase order line items directly into an existing work order or create a new one on the spot. That means no more receiving into inventory first, then re-entering the same part details again. Quantities, costs, and source information carry over automatically, so everything stays accurate without the duplicate work.

This is especially helpful for just-in-time purchasing or field work, where speed matters and parts are often bought for a single job.

Available to Professional, Premium & Enterprise [Legacy] plans.

Learn more about receiving parts to Work Orders →

Account Owners and Admins now have a dedicated Notification Management area in Account Settings to organize notification setup at scale. From one place, you can create Notification Profiles and manage Watched Vehicle Groups, making it easier to set your teams up with the right notifications without relying on manual updates across individual user accounts.

By bringing these controls together at the account level, it’s easier to create consistency, reduce manual setup, and make sure notifications support the way your business operates. That means better visibility for the people who need important updates, with less unnecessary noise for everyone else.

How this helps:

• Set notification defaults faster – Create Notification Profiles and apply them across users without updating settings one person at a time.
• Standardize what matters, flex where needed – Use Locked Profiles to keep critical alerts in place or Unlocked Profiles to let users tailor their own notifications.
• Keep the right people informed – Manage Watched Vehicle Groups in bulk so important updates reach the right teams without adding extra noise.

Available on Premium Plans.

Learn more about Notification Management →

Keeping your parts list clean gets a lot easier when you can quickly spot what is still moving and what is just taking up space. We’ve added a Last Used column to the Parts list so you can see the most recent date each part was used on a work order.

The new column is sortable and filterable, making it easier to identify parts that have never been used or haven’t been used for a long time. That gives teams a faster way to review stale inventory, decide what to archive, and make more informed purchasing decisions without needing a separate report.

Available to Premium & Enterprise [Legacy] plans.

Learn more about using Parts & Inventory →

Keeping maintenance moving often means turning one completed job into the next required step. Work order automations now make it easier by letting you create follow-up work orders automatically based on changes to existing work order status and service task conditions.

For example, if a technician replaces tires on an asset as part of routine maintenance. Once the tire replacement work order is marked complete, a follow-up work order can automatically be created to re-torque the lug nuts after the asset has been driven.

This helps teams stay on top of connected maintenance tasks without relying on manual handoffs or extra admin work.

Available to Professional, Premium, and Enterprise [Legacy] plans.

Learn more about Work Order Automations →